This Privacy Policy explains how Duoiba.com (“Duoiba”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal data when you access or use our website, mobile applications, and related services (collectively, the “Platform”).

By using Duoiba, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal data:

Full name
Email address
Phone number
Delivery and billing address
Business information (for Sellers)
Identification or verification information (where required)
Payment-related information (processed via secure third-party providers)

1.2 Account & Usage Information

Username and account settings
Order history and transaction data
Communications between buyers and sellers
Support tickets and correspondence

1.3 Technical Information

IP address
Device information
Browser type and operating system
Log files and access times
Cookies and similar technologies

2. How We Use Your Information

We use personal data to:

Create and manage user accounts
Process orders and payments
Coordinate logistics and delivery
Facilitate buyer-seller communication
Provide customer support
Operate Buyer Protection and dispute resolution
Improve platform performance and user experience
Send service-related communications
Prevent fraud and enhance security
Comply with legal and regulatory obligations

3. Legal Basis for Processing (NDPR)

Under the Nigeria Data Protection Regulation (NDPR), we process personal data based on:

Performance of a contract (to provide services)
User consent (where required)
Compliance with legal obligations
Legitimate business interests (platform operations, fraud prevention, service improvement)

4. Sharing of Information

We may share personal data with:

Sellers (to fulfill orders)
Buyers (for order and delivery communication)
Logistics and courier partners
Payment processors and financial institutions
Technology service providers (hosting, analytics, messaging)
Government or regulatory authorities (where required by law)

We do not sell personal data to third parties.

5. Communications & Messaging

Messages sent through Duoiba’s internal systems may be stored for operational, security, and dispute resolution purposes.

WhatsApp or external communication initiated via links is governed by third-party privacy policies.

6. Cookies & Tracking Technologies

Duoiba uses cookies and similar technologies to:

Remember user preferences
Enable essential platform functionality
Analyze traffic and usage patterns
Improve services and performance

Users may control cookies through browser settings. Disabling cookies may affect platform functionality.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data against:

Unauthorized access
Loss, misuse, or alteration
Unlawful disclosure

However, no system is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal data only as long as necessary to:

Provide services
Meet legal, regulatory, and accounting requirements
Resolve disputes
Enforce agreements

When no longer required, data is securely deleted or anonymized.

9. Your Rights Under NDPR

Subject to applicable law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (where applicable)
Object to or restrict processing
Withdraw consent (where processing is based on consent)
Request data portability

Requests can be made by contacting Duoiba Support.

10. Third-Party Services & Links

The Platform may contain links to third-party websites or services. Duoiba is not responsible for the privacy practices of third parties. Users should review third-party privacy policies independently.

11. Children’s Privacy

Duoiba is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

12. International Data Transfers

Where necessary, personal data may be transferred or processed outside Nigeria by trusted service providers, subject to appropriate safeguards in compliance with NDPR.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on the Platform and become effective immediately unless otherwise stated.

14. Contact Information & Data Protection

For privacy-related questions, requests, or complaints:

Email: support@duoiba.com

You also have the right to lodge a complaint with the appropriate Nigerian data protection authority where applicable.

Privacy Policy Page