Duoiba Terms and Conditions

Effective Date: June 10, 2019
Last Updated: January 20, 2026

Welcome to Duoiba.com (“Duoiba”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your access to and use of the Duoiba website, mobile applications, and related services (collectively, the “Platform”).

By accessing or using Duoiba, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

1. Platform Overview

Duoiba is a multi-vendor e-commerce marketplace that connects:

• Buyers – Customers who purchase products

• Vendors – Businesses and individuals who list and sell their own products

• Dropshippers – Sellers who list and sell products sourced from DropshipAfrica’s virtual warehouse

Duoiba provides technology, logistics coordination, payment processing, and buyer protection services. Duoiba is not the owner of most products sold on the Platform, unless explicitly stated.

2. Eligibility

You must be at least 18 years old to create an account or conduct transactions on Duoiba. By using the Platform, you confirm that you have the legal capacity to enter into binding contracts.

3. User Accounts

3.1 Account Registration

You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your login credentials.

3.2 Account Responsibility

You are solely responsible for all activities conducted under your account. Duoiba will not be liable for losses arising from unauthorized use of your account.

4. Sellers (Vendors & Dropshippers)

4.1 Seller Classification

For platform purposes, both Vendors and Dropshippers are classified as Sellers, subject to shared and role-specific rules.

4.2 Seller Obligations

Sellers agree to:

• Provide accurate product descriptions and pricing

• Ensure products comply with Nigerian laws and regulations

• Fulfill orders promptly and professionally

• Communicate honestly with buyers

• Respect Duoiba’s marketplace rules and policies

4.3 Prohibited Items

Sellers may not list illegal, counterfeit, dangerous, restricted, or prohibited items as defined by Nigerian law and Duoiba policies.

4.4 Seller Storefronts

Sellers may operate independent storefronts on Duoiba, including subdomains (for eligible packages). Sellers are responsible for their store content, branding, and communications.

5. Dropshipping & Virtual Warehouse

Dropshippers source products from DropshipAfrica’s virtual warehouse. Product availability, pricing, and fulfillment are subject to warehouse inventory and supplier terms.

Duoiba does not guarantee uninterrupted product availability.

6. Buyers

Buyers agree to:

• Provide accurate delivery and contact information

• Make full payment before order processing

• Communicate respectfully with sellers

• Follow Duoiba’s return, refund, and dispute policies

7. Orders, Payments & Pricing

7.1 Payments

All payments must be made through Duoiba’s approved payment channels. Orders are not processed until payment is confirmed.

7.2 Pricing

Product prices are set by Sellers. Duoiba may charge service fees, logistics fees, or platform fees as disclosed at checkout.

7.3 Cancellations

Order cancellations are subject to Seller acceptance, order status, and Duoiba’s refund policies.

8. Delivery & Logistics

Duoiba coordinates logistics and delivery nationwide through partner courier services. Delivery timelines are estimates and may be affected by location, weather, or operational factors.

Duoiba is not liable for delays caused by third-party logistics providers, force majeure, or incorrect delivery information provided by users.

9. Buyer Protection, Refunds & Returns

Duoiba provides a Buyer Protection program to help resolve disputes.

9.1 Refund Eligibility

Refunds may be granted in cases of:

• Non-delivery

• Significantly not as described

• Damaged or defective items (subject to policy)

9.2 Dispute Resolution

Buyers and Sellers must attempt to resolve disputes through Duoiba’s internal resolution process. Duoiba reserves the right to make final decisions on disputes.

10. Communications

The Platform enables:

• Internal messaging

• WhatsApp communication links

Users agree that communications must be professional and lawful. Duoiba is not responsible for communications conducted outside the Platform.

11. Subscriptions & Packages

Some Seller and Dropshipper features require paid subscription packages.

• Subscription fees are non-refundable unless stated otherwise

• Duoiba may change package pricing or features with notice

• Failure to renew may result in feature limitations or suspension

12. Wallets & Earnings

Seller earnings are reflected in their dashboard wallet.

• Withdrawals are subject to verification and processing timelines

• Duoiba may withhold funds in cases of disputes, suspected fraud, or policy violations

13. Platform Rules & Suspension

Duoiba reserves the right to:

• Suspend or terminate accounts for violations

• Remove listings that breach policies

• Restrict access to features

• Withhold payouts during investigations

14. Intellectual Property

All Duoiba trademarks, logos, platform software, and content are owned by or licensed to Duoiba. Users may not copy, reproduce, or distribute Duoiba intellectual property without written permission.

15. Limitation of Liability

To the fullest extent permitted by law, Duoiba shall not be liable for:

• Indirect or consequential losses

• Loss of profits or business

• Disputes between buyers and sellers

• Third-party logistics failures

• Seller product quality or compliance

16. Indemnification

You agree to indemnify and hold Duoiba harmless from claims, damages, and expenses arising from your use of the Platform, violation of these Terms, or breach of applicable laws.

17. Privacy & Data Protection

Use of the Platform is also governed by Duoiba’s Privacy Policy. Duoiba processes personal data in accordance with applicable data protection laws, including Nigeria Data Protection Regulation (NDPR).

18. Modifications to Terms

Duoiba may update these Terms from time to time. Continued use of the Platform after updates constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

20. Contact Information

For questions or disputes, contact:
Email: support@duoiba.com
Company Name: Duoiba Technologies Ltd