Buyer Protection Guarantee
We provide a guaranteed Returns
& Refund when you make payment for your purchase through
Duoiba.com is a marketplace where different sellers and buyers meet and do business in Africa; Duoiba.com does not own any of the items sold on the marketplace.
What Duoiba.com does is to connect buyers with sellers and ensure safe transactions within the marketplace.
When you receive a product that you ordered and paid for, and you find it is not according to your specification, you can request a full refund and return the item, or keep the item and request a partial refund.
You can submit refund and return requests up to 7 days after you have received your order.
Our Buyer Protection Guarantee is available under the
1. You don't receive your order.
2. The item you received is not according to your specification.
3. The delivery is later than the time specified in the purchase contract.
4. The goods are seized by customs due to our error.
5. You ordered for 1000 laptops and only received 99.
6. You ordered for 100 phones but 30 pieces do not work properly.
Our Buyer Protection Guarantee is not available under the
1. You made payment for your purchase directly to Seller and then a dispute arose.2. Your order did not get to you due to factors within your control (e.g. providing the wrong delivery address).
3. Your order did not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
4. You order 1000 items, and the delivery matches the
details of your contract, but you decide you don’t want them anymore.
5. You ordered a particular item and received a different specification than you expected, but the purchase contract doesn’t clearly state which specification the item should be.
6. Other exceptional circumstances outside our control.
Pay Through Douiba with peace of mind!